Refund policy

The CamAuto Promise: Refunds & Returns

Broken, or just not right for you? Send it back.

We build tools for working techs, and the only real test is your shop. So use it. Pull real dents. If it breaks, or it just doesn't earn its place in your workflow, send it back and we'll make it right.

  • 60 days to decide. Return anything within 60 days of delivery. Loaded carts and kits get 90 days.
  • Used is OK. Normal shop use while you try it is fine. You don't have to keep it in the plastic.
  • Broken? You choose: a full refund or a replacement.
  • Full refund of the price you paid for the item. No restocking fees.
  • Fast refunds: within 5 business days of your return reaching us, back to your original payment method.
  • Damaged in shipping? Tell us within 7 days and we cover everything. Details below.
  • Real people: email info@camautopro.com or call +1 (514) 567-5404.

What you can return

Anything you bought from camautopro.com or directly from CamAutoPro: pullers, lifters, tabs, hammers, knockdowns, glue guns, lights, carts and kits. You can return it within the return window if:

  •  It broke or doesn't work right.
  • You just don't like it. Wrong fit for your workflow, not what you expected, or you changed your mind.

"Loaded carts and kits" means any product we sell as a cart or a kit. Those get the 90-day window.

Bought a CamAuto tool from another store? Please return it through the store you bought it from.

 

What we ask

  • Send it back complete. Include the item and the parts and accessories that came with it. For carts and kits, that means the cart or frame plus all the tools, tabs and holders that came with it. Used glue and other used consumables don't need to come back.
  • Changed your mind? Please use the original packaging. It's what keeps your tool, and especially a cart, safe on the way back. Normal shop wear is fine. Damage from accidents, misuse or modifying the tool isn't covered by a change-of-mind return.
  • Broken item? No original box needed. Any packaging that protects it in transit is fine.

 

A few exceptions

  • Consumables (glue sticks, cold glue, alcohol, single-use tabs): unopened consumables can be returned within the window. Opened consumables can be returned only if they're defective.
  • Our glue promise: if CamAuto glue doesn't perform as described, tell us and we'll replace it.
  • Training: full refund if you cancel at least 14 days before your session. Inside 14 days, you can reschedule for free or take a full credit. On-site travel costs that have already been booked can't be refunded.
  • Custom orders: terms are agreed in writing when you order.
  • Other brands we carry: after the return window, these are covered by their maker's warranty. Contact us and we'll handle the claim with the manufacturer for you.

 

How to return something

1. Contact us. Email info@camautopro.com or call +1 (514) 567-5404 with your order number, the item, and what's going on. If it's broken, a couple of photos help us sort it out faster.

2. Get your instructions. We'll reply within 1 business day with the return address and next steps.

3. Ship it back. Once it arrives, we'll check it and send your refund or replacement within 5 business days. We'll email you when it's done. Your bank may take a few extra days to show the refund.

 

Return shipping

  • You cover the cost of shipping your return to us. This applies to change-of-mind returns and to broken items.
  • The one exception is damage in shipping. If your order arrived damaged, we cover everything (see below).
  • International returns: you're responsible for any duties or taxes on the return shipment.

Arrived damaged?

Tell us within 7 days of delivery, with photos of the item and the box. We'll send a replacement or a full refund, cover any return shipping, and deal with the carrier ourselves. You don't have to chase anyone. Please keep the box and packing materials until we've sorted it out.

 

Exchanges and upgrades

Want a different tool instead? Within the return window, send back the original under this policy and we'll put the full price you paid toward the new one. Upgrading to a bigger kit or a loaded cart works the same way: your full purchase price counts toward it.

Paying

Check out fast with Shop Pay.

 

Questions?

We make it simple. No jumping through hoops.

Email: info@camautopro.com · Phone: +1 (514) 567-5404